Coronavirus Update

COIVD-19

Windgap News And Updates

Windgap is committed to the health and safety of all our employees, participants and families.

We are closely following recommendations made by the NSW Department of Health and are adopting strategies to manage the pandemic in line with the Government’s Coronavirus Emergency Response Plan.

As situations are rapidly evolving, any news or information received from these trusted sources will be updated and redistributed regularly.

As always, Windgap is committed to open communication and will continue to keep you informed with further updates as they come to hand.

We ask that everyone remain calm and support each other during this time. If you have any questions or concerns, please contact us.

Our reception and email is monitored closely during business hours:

Phone(02) 8337 3600

Emailinfo@windgap.org.au

Update on Windgap’s programs and services

21 December, 2020

 

In response to the increase in COVID-19 cases within the community and recommendations from NSW Health, Windgap is following the below protection measures to ensure the health and safety of our participants, staff and families:

  • Any staff, participants or families who live or have visited any hotspot locations during the time and dates indicated below, will not be permitted to enter Windgap sites – including our Residential Homes, Day Programs, Warehouse or Head Office.
  • All Windgap staff across all programs will be required to wear masks at all times – this includes in the office, at program sites, in the ADE warehouse, when in the community and when travelling in vehicles.
  • Residents of group homes should defer plans to visit family until 23 December 2020, when further advice will be issued by NSW Health.
  • Any pre booked appointments from family and/or allied health professionals which are classified as essential supports, will go ahead, but in the designated outdoor areas of each Group Home. Facemasks must be worn at all times by all staff and visitors.
  • All Day Programs have reviewed their schedule for this week and where possible activities are remaining on site.
  • Families or carers dropping off or picking up participants from Day Programs/ADE  must wait outside our sites. Transport drivers and taxi staff are not to enter the indoor areas of our sites.
  • Where possible, all meetings with external personnel for Head Office staff or Day Programs will be completed online or by phone.
  • Continuation of temperature checks for all participants and staff on entering Windgap sites.
  • Maintaining physical distancing and recommended hygiene practices, including regular sanitising of surfaces and regular hand washing.

Current Hotspot Locations

Please keep up to date with current COVID-19 Hotspot locations: Visit the NSW Health Website

> Please notify us ASAP if you have visited any of these venues or you have been in contact with someone who has – it’s important you tell us so we can put in place appropriate steps to reduce exposure to our participants and Windgap community.

> Please continue to monitor yours and your families’ health – if you or anyone in your family is unwell, please have a COVID-19 test ASAP.

Windgap remains focused on ensuring health and safety of our participants, families and workers, as we continue to monitor all updates and recommendations from NSW Health.

If you have any questions or concerns, please contact us during business hours on (02) 8337 3600 or info@windgap.org.au. Please also note our Christmas opening hours on our website.

Thank you all for your patience and understanding during this time.

Update: 18 December, 2020
18 December, 2020

As you would have heard on the news, there is a cluster of COVID-19 cases identified in the Northern Beaches area of Sydney, with more cases and venues to be announced this morning.

Windgap remains focused on ensuring health and safety of our participants, families and workers, as we continue to monitor all updates and recommendations from NSW Health.

If you live or have visited any of these hotspot locations during the time and dates indicated below, you will not be permitted to enter Windgap sites – including our Residential Homes, Day Programs, Warehouse or Head Office.

  • Please notify us if you have visited any of these venues or you have been in contact with someone who has – it’s important you tell us so we can put in place appropriate steps to reduce exposure to our participants and Windgap community.
  • Please continue to monitor yours and your families’ health – if you or anyone in your family is unwell, please have a COVID-19 test ASAP.
  • Windgap staff working within our Residential Homes and working in close physical space to participants across our services are continuing to wear face masks.
  • Stay up to date with Hotspots within NSW – Visit the NSW Health Website – Please continue to be vigilant in hygiene practices and physical distancing whilst in public.

Help Windgap continue to keep COVID-19 free:

  • Monitor yours and your families’ health – if you or anyone in your family is unwell, please seek medical advice and have a COVID-19 test ASAP.
  • Self-isolate if you are unwell or awaiting results of your test – please advise Windgap if you are getting tested and update us on the results of the test.
  • Avoid crowded areas out in the community.
  • Notify us if you have visited a venue identified as being exposed to COVID-19 or you have been in contact with someone who has – it’s important you tell us so we can put in place appropriate steps to reduce exposure to our participants and Windgap community.
  • Continue good hygiene practices – including washing hands before meals, before and after work and after being out in the community.
  • Keep your physical distance of 1.5m where possible – avoid shaking hands, touching or kissing others.
  • Take part in temperature checks at Windgap – checks are recorded for all participants, staff and visitors at all programs and residences.
  • Stay up to date with Hotspots within our community – Visit the NSW Health Website – and please continue to be vigilant in hygiene practices and physical distancing whilst in public.

We are mindful that our staged transition back to ‘normality’ may be unpredictable and that our plan may take a step back at any time, depending on the environment and advice from health professionals.

Thank you all for your patience and understanding during this time.

Update: 10 November, 2020
10 November, 2020

We have been pleased to see NSW progressing to safer and more manageable levels of COVID-19, which has meant that we can continue to ease our way back into our regular programs and group activities within the community.

Windgap have received updated advice issued (5/11/20) by the NSW Chief Health Officer, Dr Kerry Chant, for residential disability care providers and home care service providers.

Please see more details below, thank you all for your patience and understanding during this time.

Windgap COVID-Safety Plan – Update on Facemasks

Please see the below information on our current COVID-Safety Plan, which is in line with NSW Health Advice to Residential Disability Care Facilities:

UPDATE TO PLAN (as of 10/11/20):

  • Face masks at Day Programs and Supported Employment: continue to be worn, but only in circumstances when giving personal care, or situations where a distance of 1.5m cannot be maintained.
  • Facemasks at Head Office: only required in circumstances where a distance of 1.5m cannot be maintained and mandatory in common communal areas.
  • Identified hotspot areas: Facemasks are mandatory for any staff who work in, reside in, or have visited in the last 14 days the LGA areas listed below:

– Liverpool

– Camden

Windgap will continue to provide regular feedback on identified hot spots across Sydney.

RESIDENTIAL SERVICES – NO CHANGES:

  • Facemasks at Windgap Residential Homes – mandatory masks for all Residential Staff and visitors to Windgap homes.

 

Keeping COVID-19 Free

To help Windgap continue to keep COVID-19 free, please follow the below guidelines:

  • Stay up to date with COVID-19 Hotspots – visit the NSW Government website here.
  • Notify us if you have visited a venue identified as being exposed to COVID-19 or you have been in contact with someone who has – it’s important you tell us so we can put in place appropriate steps to reduce exposure to our participants and Windgap community.
  • Monitor yours and your families’ health – if you or anyone in your family is unwell, please seek medical advice and have a COVID-19 test ASAP.
  • Self-isolate if you are unwell or awaiting results of your test – please advise Windgap if you are getting tested and update us on the results of the test.
  • Avoid crowded areas out in the community.
  • Continue good hygiene practices – including washing hands before meals, before and after work and after being out in the community.
  • Keep your physical distance of 1.5m where possible – avoid shaking hands, touching or kissing others.
  • Take part in temperature checks at Windgap – all participants will continue to have temperatures taken daily on arrival at Day Programs and ADE/SLES. Residents will continue to have temperatures taken twice per day. All visitors will be required to have their temperature taken upon entry to a site. Staff will be required to take and record their own temperatures upon arrival for shift.

Update: 28 October, 2020
28 October, 2020

It’s been wonderful to see many of our services returning to a new ‘normal’ over the past few weeks, as we ease our way back into some of our regular programs and group activities in the community in a COVID-safe way.

As restrictions continue to ease, Windgap remains focused on ensuring health and safety of our participants, families and workers, as we closely follow all guidelines and recommendations from NSW Health.

Hotspots within our community continue to be monitored, and we ask that our families keep up to date with these locations and continue to be vigilant in hygiene practices and physical distancing whilst in public.

We are mindful that our staged transition back to ‘normality’ may be unpredictable and that our plan may take a step back at any time, depending on the environment and advice from health professionals.

Please see more details below of our status update as we move to Stage 3 of Windgap’s ‘Staged Plan to Recovery’ currently underway.

Windgap Programs

Please note the following information on our current COVID-Safety Plan for all our programs and supported employment:

  • Health and hygiene practices – we continue to remain vigilant with temperature checks on arrival at programs, maintaining social distancing and practicing good hygiene and enhanced cleaning, across our sites.
  • Monitoring hotspots – families, participants or staff who have visited identified hotspot areas will not be permitted to enter our sites.
  • Facemasks – continue to be worn by all our program staff and office employees. Participants can wear face masks if they choose too.
  • A temperature of 37.5 degrees or above is considered a fever – Windgap is following the NSW Health directives on restricting visitors to enter our sites if they have a fever temperature.
  • Small group community outings are underway – we are mindful of the need for exercise and well-being under COVID-Safety precautions. All outings and activities will vary across sites, depending on the individual needs of each participant. Windgap continues to monitor community hotspots and will not be visiting any areas deemed unsafe.
  • Visitor sign in – all staff or visitors entering our sites are required to sign in on the COVID Register or scan our QR Code where available.

For our Supported Employees, we have slowly increased numbers to our ADE warehouse and Growability, and are providing the option to increase back to normal work days where possible.

Windgap Residential Homes

 

Please see the below information on our current COVID-Safety Plan, which is in line with NSW Health Advice to Residential Disability Care Facilities (latest update 23/10/2020):

  • Family visits to all Windgap residences will continue – but will be limited to two people per resident at any one time.
  • Each residence has a designated room or outdoor area – residents and their visitors need to stay in this space away from other residents.
  • Monitoring hotspots – visitors who have visited identified hotspots will not be permitted to enter the residence.
  • Health and hygiene practices – temperature checks will take place on arrival and visitors will be asked to wear a mask and complete hand sanitising.
  • A temperature of 37.5 degrees or above is considered a fever – Windgap is following the NSW Health directives on restricting visitors to enter the residence if they have a fever temperature.
  • Visitor sign in – please sign in on the COVID Register at each site or electronically where a QR Code is in place.
  • We continue to ask all families to complete a ‘Request for Home Visits Form’ – If you would like to request a form, please contact 02 8337 3600.
  • Small group community outings continue – we are mindful of the need for exercise and well-being under COVID-Safety precautions.. Windgap continues to monitor community hotspots and will not be visiting any areas deemed unsafe.
  • Medical appointments – can be attended in person. Phone consultations are available as needed.
  • Allied Health appointments – can be attended in person. As an alternative, Allied Health meetings can also be completed online.

 

Have you visited or live in a hotspot area?

We all need to remain up to date and vigilant in monitoring the locations were COVID-19 cases have been recently identified. Please notify Windgap Management immediately if any updates refer to locations you or your family have visited or are located.

Please click here for the latest hotspot areas – updated by the NSW Government.

If you have visited any of these hotspot locations, please:

  • Self-isolate and get tested immediately
  • Notify Windgap Management
  • Get tested even if you have no symptoms
  • Watch for COVID-19 symptoms and get retested should any symptoms recur
  • Even if you get a negative test, you must stay in isolation for 14 days (this is because it can take 14 days before you may show symptoms or test positive)

Thank you for your commitment to these measures to help protect many of our participants who are vulnerable due to their age or varying medical issues.

We will continue to keep you updated and will make any necessary adjustments to this plan in line with changing NSW Government and NSW Health Guidelines.

Update: 31 July, 2020
31 July, 2020

This week NSW Health have provided further advice regarding the use of mandatory surgical masks for people working in disability or aged care facilities, who reside in the following local government areas:

Waverley, Woollahra, Randwick, eastern part of City of Sydney, Parramatta, Fairfield, Liverpool, Campbelltown, Camden, Wingecarribee, Wollondilly and Bankstown.

Due to the close proximity of our services to Randwick Council and the Eastern Sydney CBD – it is now a requirement for all Windgap staff to wear a surgical mask while working or visiting Windgap sites.

Windgap, in line with NSW Health directives, will also be restricting access for visitors to all sites – residential, programs and head office. If you have any concerns please contact your relevant site supervisor

These current restrictions at Windgap will mean:

  • Families or carers dropping off or picking up participants from programs must wait outside our sites.
  • Transport drivers and taxi staff are not to enter the indoor areas of our sites.
  • Deliveries to our sites where access is required must wear a face masks, apply hand sanitizer, sign in and undergo a temperature check.
  • Onsite meetings are to be replaced with online meetings where possible.
  • Ongoing: anyone with fever ≥ 37.5°C or respiratory symptoms 1, even mild, will be excluded from the program/site and will be advised to isolate at home and seek COVID-19 testing. Families/Carers will be notified immediately.

*PLEASE NOTE: Any staff who have been in Victoria in the last 14 days are to be excluded from attending work. We ask that families and carers advise us of any travel from Victoria so arrangements can be made.

Have you visited or live in a hotspot area?

We all need to remain up to date and vigilant in monitoring the locations were COVID-19 cases have been recently identified. Please notify Windgap Management immediately if any updates refer to locations you or your family have visited or are located.

Please click here for the latest hotspot areas – updated by the NSW Government.

If you have visited any of these hotspot locations, please:

  • Self-isolate and get tested immediately
  • Notify Windgap Management
  • Get tested even if you have no symptoms
  • Watch for COVID-19 symptoms and get retested should any symptoms recur
  • Even if you get a negative test, you must stay in isolation for 14 days (this is because it can take 14 days before you may show symptoms or test positive)

Thank you for your commitment to these measures to help protect many of our participants who are vulnerable due to their age or varying medical issues.

We will continue to keep you updated and will make any necessary adjustments to this plan in line with changing NSW Government and NSW Health Guidelines.

Update: 20 July, 2020
20 July, 2020

NSW Heath have made new recommendations for disability support providers this week. As such, all Windgap staff, family members and visitors to Windgap who live in the South Western Sydney local Government areas, are to wear a surgical mask while working or visiting Windgap, up until the end of July.

These measures are to help protect many of our participants who are vulnerable due to their age or varying medical issues.

Please notify Windgap if you require a mask so that additional precautions can take place while you are onsite. Windgap has available stock of single use masks available at all sites.

Have you visited or live in a hotspot area?

We all need to remain up to date and vigilant in monitoring the locations where COVID-19 cases have been recently identified. Please notify Windgap Management immediately if any updates refer to locations you or your family have visited or are located.

Please click here for the latest hotspot areas – updated by the NSW Government.

If you have visited any of these hot spot locations, please:

  • Self-isolate and get tested immediately
  • Notify Windgap Management
  • Get tested even if you have no symptoms
  • Watch for COVID-19 symptoms and get retested should any symptoms recur
  • Even if you get a negative test, you must stay in isolation for 14 days (this is because it can take 14 days before you may show symptoms or test positive)

Thank you

Thank you everyone for all you have done to date to keep participants, staff and Windgap families safe and well.

We will continue to keep you updated and will make any necessary adjustments to this plan in line with changing NSW Government and NSW Health Guidelines.

Update: 16 July, 2020
16 July, 2020

It’s been wonderful to see some of our participants gradually returning and enjoying their programs and supported employment at Windgap.

We are mindful that our staged transition back to ‘normality’ may be unpredictable and that our plan may take a step back at any time, depending on the environment and advice from health professionals. We have been closely monitoring the situation in Victoria and more recently New South Wales over the past few days and weeks.

It’s a timely reminder that we need to continue to remain cautious and vigilant in our social distancing and hygiene practices, both within Windgap programs and residences, and within family homes.

As you know, ensuring health and safety of our participants, families and staff is vital – particularly due to the vulnerable nature of the participants we support.

Please see more details below of our status update within Stage 2 of Windgap’s ‘Staged Plan to Recovery’ currently underway. Any necessary adjustments to this plan will be made in line with changing NSW Government and NSW Health Guidelines.

Windgap’s Status Update

Keeping COVID-19 Free

We are pleased to note that there are still no cases of COVID-19 within our Windgap community. Thank you to all our Windgap employees, participants and families for your part in ensuring the health and safety of us all.

To help Windgap continue to remain COVID-19 free, please continue to:

  • Monitor yours and your families’ health. If you or anyone in your family is unwell, please seek medical advice and a COVID-19 test ASAP.
  • Self-isolate if you are unwell or awaiting results of your test. Please advise Windgap if you are getting tested and the results of the test.
  • If you have visited a venue identified as being exposed to COVID-19 or you have been in contact with someone who has – please notify Windgap asap, so we can put in place appropriate steps to reduce exposure to our participants and Windgap community.
  • Avoid crowded areas out in the community.
  • Continue good hygiene practices, including washing hands before meals, before and after work and after being out in the community.
  • Keep your social distance of 1.5m where possible and avoid shaking hands, touching or kissing.
  • Complete Windgap’s ‘Home Visit Risk Assessment Form’ for families requesting to have their loved ones at home.
  • Be vigilant in taking part in temperature checks at Windgap, recorded for all participants, guests and staff at all programs and residences.

Thank you

Once again, thank you for your ongoing support and patience during this time. While we expect continued rises and falls in transition numbers and changes to restrictions overtime, we are confident that we have the appropriate guidance and approaches in place to respond and reduce impact of transmission of our Windgap community.

As always, we are here to help. If you have any questions or concerns, please contact us on 02 8337 3600.

Update: 29 June, 2020
29 June, 2020

As restrictions are gradually being reduced by the NSW Government, Windgap has commenced Stage 2 of our ‘Staged Plan to Recovery’; a gradual return to programs for participants and our Supported Employees, as we transition back to ‘normality’.

We are also mindful that this staged transition back to ‘normality’ may be unpredictable as we have seen in Victoria, where a second wave of COVID-19 is unfolding.

As such, our staged approach is well-considered and we note that this plan may take a step back at any time, depending on the environment and advice from health professionals.

Please see more details below of our ‘Staged Plan to Recovery’.

Stage 2 – Windgap’s Plan to Recovery

Day Programs and SLES

  • Controlled increase of small group sizes for participants returning to all program sites across Windgap.
  • Continuation of health monitoring protocols, including temperature checks for all participants and staff.
  • Continuation of hygiene practices, social distancing and WHS training across all sites. Arrival times staggered to avoid congestion.
  • Gradual return to small group community activities and outings. Families consulted on activities in line with government recommendations.
  • Windgap is also continuing our work with an accredited trainer and registered nurse, to monitor and manage best practices for Infection Control measures across our programs.
  • Any necessary adjustments to this plan will be made in line with changing NSW Government and NSW Health Guidelines.

ADE Factory Update

Supported Employees continue their gradual return to work, with small controlled groups commencing and an additional focus on hygiene training and social distancing practices.

The impact of COVID-19 has reduced work for our ADE warehouse and we expect this to continue into the future. Windgap is looking forward to sharing our fresh new look for this program as we adjust our approach to focus more on workplace training and skills development.

Growability Update

Our Growability team has also commenced their return back to work in small groups. We will continue to monitor the health and safety of our teams as they work in the community during this time.

Thank you

Thank you to our families and participants for your continued patience during this time as we transition back to the new normal.

Families, carers and providers will be contacted by the relevant  site Supervisor to discuss individual participants and how Windgap can best support your transition back to services.

If you have any questions or concerns we are here to help. Please contact us for more information, we will continue to keep you updated with news and updates as they come to hand.

Update: 2 June, 2020
While restrictions have been reduced by the NSW Government, it is important to ensure we all continue to be mindful of the great results achieved across Australia through the essential practices that have been in place for the past few months.

To date, Windgap has not had a confirmed case of COVID-19 within our services and we would like to ensure that this continues. A big thank you to all our residents, participants, families and staff in their efforts to achieving this outcome.

The reduced restrictions by the Government that came into play as of 1st June 2020, will not see a significant change to any of our current control measures in place for programs at the moment.

Our commitment remains focused on ensuring the ongoing health and safety of our participants, families and workers – particularly due to the vulnerable nature of the participants we support.

As such, Windgap is developing our own a step-by-step plan to see a gradual increase to program supports in the near future. This plan is in line with NSW Health recommendations, the Commonwealth Government COVIDsafe roadmap, and in consultation with an accredited trainer and registered nurse, who continues to work with Management to develop best practices for Infection Control measures across our programs.

Programs Update

As part of our step-by-step plan, we have made a small increase to the number of participants receiving essential support. Supports currently are being offered to participants in both one-to-one situations and commencing this week to a few limited small group combinations. These programs will be reviewed before any expansion of group sizes are implemented.

ADE Factory Update

Windgap is currently developing a gradual return-to-work program, along with a structured training schedule for small controlled group ratios, to ensure social distancing practices.

Growability Update

We are pleased to say that we have commenced a gradual re-introduction of our Supported Employees back to the Growability crew, through a rotating roster of one-to-one support. We will continue to monitor the health and safety of our teams in the community during this time.

Supported Accommodation Update

Windgap is continuing with current protection measures in place, including our level of care, hygiene and social restrictions, to reduce the chances of infection within our homes.

These measures also include existing practices in place regarding onsite visitors. Families are still required to pre-book visits as there are limits to the numbers of visitors to homes and we will continue to facilitate support with visits to outdoor areas.

Thank you

Thank you for your patience and understanding as we continue to navigate COVID-19 and the steps to recovery. Rest assured that we are doing everything we can to assist and support our participants, families and staff throughout this period.

If you have any questions or concerns we are here to help, please contact us for more information, we will continue to keep you updated with news and updates as they come to hand.

Update: 15 April, 2020
A couple of weeks ago we contacted our families to advise that we were suspending some of our program operations for 14 days.

This was a decision not taken lightly, but one we felt compelled to make in order to ensure a safe workplace and to help protect our most vulnerable participants.

We have again reviewed the environment and government restrictions, and the current state has remained unchanged.

As a result, we are continuing our temporary closure of these programs until further notice:

  • Day Programs
  • ADE Warehouse and Growability Supported Employment
  • School Leavers Employment Support (SLES)
  • Group based flexi support within the community

At this stage we are unsure how long this suspension will last, however we will continue to review the environment and report back to our families within the coming weeks or as decisions are made.

Windgap remains committed to delivering essential supports to our participants during this period, within our group homes, support coordination, and where needed, one-to-one crisis support for families.

We understand that this is a difficult time and we will continue to do everything we can to assist and support our families and employees throughout this period – and we look forward to re-commencing our wider program offering once it’s deemed safe to do so.

Update: 2 April, 2020
To ensure we align with new government requirements and continue to reduce the exposure of COVID-19 across our services, Windgap has made the decision to temporarily suspend our program operations.

This was a decision not taken lightly, but one we felt compelled to make in order to ensure a safe workplace and to help protect our most vulnerable participants.

As a result of this decision, the following programs are suspended for the next 14 days:

  • Day Programs
  • ADE and Growability Supported Employment
  • School Leavers Employment Support (SLES)
  • Group based flexi support within the community

At this stage, we are unsure how long we will be suspending these programs for, however we will review the environment again in 14 days, and will report back to our employees and families with our plan moving forward.

Windgap remains committed to delivering essential supports to our participants during this period, within our group homes, support coordination, and where needed, one-to-one crisis support for families.

We understand that this is a difficult time and we will continue to do everything we can to assist and support our families and employees throughout this period – and we look forward to re-commencing our programs once it’s deemed safe to do so.

Update: 25 March, 2020

 As the environment continues to change, we are closely monitoring the recommendations of the NSW Department of Health and will continue to adjust our service delivery as the situation evolves.

The services we provide at Windgap are an essential part of the community, and as such we are continuing to provide smaller sized programs and are applying additional spatial requirements across centre based programs and within transport vehicles.

At present, all key programs and services remain operational at Windgap.

  • All programs have been reduced to smaller sizes and we continue to practice our safe social distancing at our sites and within transport vehicles.
  • Windgap health and hygiene practices are continuing to be reinforced across our workplaces and programs.
  • We are monitoring the temperatures of our employees and participants before accessing Windgap sites daily.
  • Various community based programs through flexi supports have been cancelled in response to Government recommendations.
  • Support Coordination and Plan Management – meetings and enquiries are available and can be conducted by phone and/or online meetings.

We recognise that this situation is continuously evolving, and as such we are developing contingencies to make any necessary changes to our service delivery as required.

Windgap remains committed to the health and safety of our participants, families, employees and wider communities, and we will continue to keep you informed with and changes to our service delivery as decisions are made.

If you have any questions or concerns we are here to help, please contact us for more information.

Update: 17 March, 2020
Windgap is responding to recommendations and advice from NSW Department of Health and the Government’s Coronavirus Emergency Response Plan.

We are adjusting our service delivery as the situation evolves, and will keep our participants and families updated as any new decisions are made by Windgap regarding our programs and services.

We are ensuring all our services and supported homes have basic necessities, Personal Protection Equipment (PPE) and additional practices to efficiently identify and manage any signs or symptoms of COVID-19.

Windgap health and hygiene practices are continuing to be reinforced across our head office and programs to help reduce the spread of infection.

We are also actively preparing our supported homes, employees and residents in the event of isolation.

Visits to Windgap properties are being restricted and community-based activities are being limited and replaced with in-house activities.

Employees, participants and families who are returning from overseas travel are required to self-quarantine for 14 days and require a doctor’s certificate to return to Windgap.

As this public health emergency continues, we know that our response will also evolve. We encourage you to visit this page, where we will post the latest information relating to our services. Should either you or a family member be affected by our service delivery we will contact you directly.

Up To Date Communications

Windgap is committed to keeping participants, employees and families informed. Communications will be sent regularly to all stakeholders and this web page will be regularly reviewed and updated.

Families – please ensure we have your current contact details so we can keep you updated. This includes your mobile number and email address. Please contact our reception on (02) 8337 3600 within business hours.

Easy Reads
Recognising symptoms of Coronavirus COVID-19

Symptoms can range from mild illness to pneumonia. People with Coronavirus may experience:

  • A fever above 38 degrees
  • Flu-like symptoms such as coughing, sore throat and fatigue
  • Shortness of breath

Some people recover quickly and easily, and others may get very sick, very quickly.

If yourself, a family member or a Windgap participant is unwell and think there may be symptoms of the Coronavirus, please contact Windgap and seek medical attention immediately.

  • Call ahead of time to book your doctor’s appointment.
  • Tell the doctor about the symptoms, travel history and any recent close contact with someone who may have or has Coronavirus.

If you must leave home to see the doctor, ensure a surgical mask is worn by yourself or the patient to protect others.

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help



 
Help prevent the spread of the Coronavirus at home and work

There are many ways that you can help stop the spread of this virus:

  • Practice regular handwashing
  • Sneeze or cough into tissues, then throw in the bin
  • Sanitize or disinfect regular areas that are touched regularly around the home or workplace, particularly door handles
  • Limit close contact with others and avoid activity with others for long periods of time
  • Please reduce physical contact with others where possible
  • Windgap is requesting telephone calls or emails instead of meetings.
  • Please change your greeting style from a handshake to waving
Where can I find more information?
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