Your Feedback
Easy Read Brochure: Complaints
Click here to view and download.Easy Read Policy: Feedback and Complaints
Click here to view and download.Easy Read Form: Making a Complaint
Click here to view and download.Complaints Form
Click here to view and download.Complaints and Feedback Policy
Click here to view and download.Complaints and Disputes Procedure
Click here to view and download.We value your feedback and encourage you to share your experience with Windgap at any time.
Whether you have a compliment, suggestion, concern, or complaint, your feedback helps us improve our services and recognise great support.
If you feel comfortable, you can speak directly with a staff member, supervisor, or manager. You can also use the feedback options below.
All feedback and complaints are treated confidentially. We will listen, consider your concerns fairly, investigate where needed, and keep you informed of the outcome.
Your voice matters, and we are committed to continuously improving the support we provide.
Complaints
Email: complaints@windgap.org.au
Alternatively you can post to:
Complaints, Windgap Foundation
PO Box 756, Rosebery, NSW 1445
By phone: 02 8337 3600 and ask for the Chief Risk Officer
In person: Speak with any Windgap Staff member
Feedback and Praise
Email: 2HumanResources@windgap.org.au
Alternatively you can post to:
HR Manager, Windgap Foundation
PO Box 756
Rosebery, NSW, 1445
By phone: 02 8337 3600 and ask for the People and Culture Manager
In person: Speak with any Windgap staff member
Confidential
All complaints are managed confidentially in accordance with Windgap’s policies, POL-OPS-021 and PRO-OPS-013. Copies of these policies are available to read and download from this page or from reception at Windgap’s Banksmeadow office.
When a complaint is made, our responsibility is to listen carefully, consider the concerns fairly, investigate where required and explain the outcome and any action that will be taken. We recognise that we may not always get everything right, and we want families and carers to feel confident raising an issue when something is not meeting their expectations.
You may also contact the NDIS Quality and Safeguards Commission if your concern relates to the quality or safety of NDIS supports or services. This can be done at any time, including where you are not satisfied with Windgap’s response or believe the matter is serious.
NDIS Quality and Safeguards Commission
Email: contactcentre@ndiscommission.gov.au
Telephone: 1800 035 544
Post: NDIS Quality and Safeguards Commission, PO Box 210, Penrith NSW 2751
Website: www.ndiscommission.gov.au/complaints/report
Compliments
If you’ve had a great experience at one of our programs or with an employee or Support Worker, please let us know.
We would love to hear from you, simply fill in your comments below.