Provide Feedback

Easy Read Brochure: Complaints

Easy Read Policy: Feedback and Complaints

Easy Read Form: Making a Complaint

Complaints and Feedback Policy

We value your opinion

Your voice is important to ensure Windgap continues to foster new ways to deliver excellence and protect the rights of participants and keep them safe.

Please find the various ways available for you to provide feedback to Windgap:

 

Praise


Email
: 2HumanResources@windgap.org.au or complete the form at the bottom of this webpage

Post: Windgap Foundation, HR Manager, PO Box 756, Rosebery, NSW 1445

Phone: 02 8337 3600 and ask to speak to the HR Manager

In person: By speaking to any one of our staff who will forward your message to our HR Manager

 

Complaints


Email
: complaints@windgap.org.au

Post: Windgap Foundation – Complaints, PO Box 756, Rosebery, NSW 1445

Phone: 02 8337 3600 and ask to speak to the NDIS Compliance and Safety Manager

In person: By completing the Complaints Form (ref FM-HR-034A), staff can provide assistance to complete this form where necessary

All complaints will be managed objectively, without bias and approached under the strictest of privacy and confidentiality in alignment with Windgap’s Complaints and Feedback Policy (POL-OPS-021) and Complaints and Dispute Resolution Procedure (PRO-OPS-013).

Copies of these documents are available by contacting us.

In the event that you are not satisfied with the response you receive from us, you can escalate your complaint to the NDIS Commission Feedback and Complaints Team using the following contact details:

Email: contactcentre@ndiscommission.gov.au

Phone: 1800 035 544

Post: NDIS Commission Feedback, PO Box 210, Penrith NSW 2750

Compliments

 

If you’ve had a great experience at one of our programs or with one of our employees or Support Workers, please let us know.

We would love to hear from you!