Support Coordination

Support Coordination: Your Plan, Your Way

If you are looking for high quality support for your NDIS plan, talk to the Support Coordination team at Windgap.

Our focus is to get to know you, your needs and goals, and ensure you get the very best out of your NDIS plan.

We know that your needs may change from time to time, so we advocate for you and any changes you need for your plan, and help solve any problems.

We help you build your ability to make choices so you can lead your life the way you want, and coordinate your support and social network in the community.

Support Coordination at Windgap:

Support Coordination focuses on supporting people with a range of disabilities such as physical, intellectual and psychosocial disabilities.

  • We help you build your capacity to exercise choice and control, to coordinate your support network, and access your local community.
  • We go above and beyond to make your life simpler and easier
  • No problem is too big. We support you with every step of your NDIS journey
  • We ensure your journey with the NDIS is as smooth as possible with regular follow-ups and ongoing support.

As an NDIS participant you are never locked in, even if you are currently receiving Support Coordination from another provider you can switch NDIS providers or Support Coordinators at any time.

All Support Coordinators at Windgap are trained professionals with an Allied Health background and have extensive knowledge of local disability services, so you (or the person you care for), will receive qualified support, advice and a range of choices to suit your needs.

Specialist support coordination funding is given to people with complex needs so that support can be provided by a qualified and experienced practitioner. This might include professionals such as an occupational therapist, psychologist or social worker to name a few.

What are your goals?

The Support Coordination team at Windgap are here to get to know you, your needs and goals.

We are here to ensure you get the very best out of your NDIS plan and advocate for you when you need a change or when something isn’t working for you.

The Windgap Support Coordination team can help:

  • Budget your NDIS plan to enable you to work towards your individualised goals
  • Find employment and help you keep a job you love
  • Apply for accommodation, find a new home or maintain your current living arrangement (SIL, Social Housing or Private Rental)
  • Secure transport to access your community and work
  • Make informed choices of NDIS providers, practitioners, community and services (mainstream, disability specific and allied health)
  • Seek training opportunities and explore new opportunities
  • With health, exercise and meal plans
  • Apply for relevant assistive technology
  • Build your confidence and skills to know your options and rights
  • Ensure you can connect with family, friends and carers
  • Make the most of any unspent funding and prepare for your next NDIS Review


Windgap has been great in supporting me as I navigate the NDIS. Communication is always answered. Always a positive experience.

It’s been a godsend having my Support Coordinator to navigate the minefield that is the NDIS. She is a caring & helpful person and nothing is too much trouble for her.  

The Support Coordinators at Windgap are exceptional, caring and very responsive. Really appreciate the extra effort as I could not have managed the complexity during these tough times.

Meet our team

Annette Soosay
Support Coordination Manager

Annette joined Windgap in 2022. She has a Bachelor’s degree in Psychology and a Masters in Social Work. Annette has extensive experience working with young people at risk and their families to help them achieve their full potential. With a strong passion for understanding mental health and advocating for the marginalised, Annette is determined to empower and support individuals to build their full capacity and independence.

Edina Good
Senior Support Coordinator

Edina, a Support Coordinator since 2023, holds a Bachelor’s in Psychology & Neuroscience and is pursuing a Graduate Diploma in Rehabilitation Counselling. With experience as an early intervention behaviour therapist and in Workplace Rehabilitation, she’s eager to support Windgap participants.

Laura Bosquette
Support Coordinator

Laura, with a Bachelor’s in Social Science, Qualification in Social Services Advocacy, and an Advanced Diploma in Leadership and Management, joined Windgap in 2018. She transitioned to Support Coordination in 2021. With experience in aged care, youth work, and addiction support, Laura is dedicated to empowering people with disabilities.

Nija Silwal
Support Coordinator

Nija holds a Masters degree in Social Work and possesses extensive experience in working with community members. She has worked with a diverse range of individuals from various service providing agencies throughout Sydney. Nija’s expertise and knowledge in delivering person-centered services can greatly benefit the lives of those she serves. She is eager to share her skills and knowledge through the support coordination service at Windgap.

Anne Ryan
Support Coordinator

Anne has a Masters of Social Work and an interest in social justice issues. She has worked within Community Development and with children and young people in Out-of-Home-Care. Anne has a trauma informed approach, which is person-centred, and solution focused. Anne is passionate about supporting people to live happy and fulfilled lives. Anne has 4 children who are now all in their teens. The insight she has gained from being a parent helps her recognise what is important to people, regardless of their circumstances, and work collaboratively to achieve their goals.

Want to watch the video below with closed captions? Hit play and hover your mouse over the bottom right section then click on the “CC” box to turn on the subtitles.

Talk to us

We’re here to help. Talk to our team for more information, support or advice.

Call us:

(02) 8337 3600
Monday to Friday 8.30am-4pm

For more information, you can also contact

Annette Soosay – Support Coordinator Manager on 0435 236 156

Ready to go with Support Coordination?

Please fill in our online form and we will allocate a Support Coordinator to assist with your enquiry.

Or if you have more questions – you can make an enquiry below:

Please send us the details of your enquiry and we’ll get back to you by the next business day.

FAQs – What is an NDIS plan?

The National Disability Insurance Scheme (NDIS) is Australia’s support system for people with a disability. Each individual will receive a unique funding package that will assist them to meet their NDIS goals. To find more information about applying for an NDIS plan refer to the NDIS website.


What is Specialist Support Coordination?

Specialist Support Coordination may be funded when the NDIS has assessed that a participant has complex and or high support needs. Your specialist support coordination will be provided by a qualified and experienced practitioner such as an occupational therapist, psychologist or social worker.

Windgap has a team of qualified specialist support coordinators who will be able to manage challenges in your support environment in areas such as health, education and justice services.


Is Support Coordination free?

Unfortunately not. Our support coordination team can only assist people who have support coordination funding included as part of their NDIS package. This funding is included as a separate category under capacity building.

Support coordination funding is funded at an hourly rate and is allocated according to you or your loved one’s individual requirements. If you have received this funding, your support coordinator will sit down with you to work how to utilise the funding in the way that best suits you.


Didn’t receive funding for Support Coordination?

If you didn’t receive support coordination in your plan and you believe that you need it, our team can provide a letter of support for your next NDIS plan to your local area coordinator to help your voice be to heard.

If you have more questions please visit our Frequently Asked Questions page.