Support Coordination Brochure
Click here to view and download.Support Coordination Easy Read Brochure
Click here to view and download.Your Plan, Your Way
Our focus is to get to know you, your needs and goals, and ensure you get the very best out of your NDIS plan.
We know that your needs may change, so we advocate for you and any changes you need for your plan and help solve any problems. We help you build your ability to make choices so you can lead your life the way you want, and coordinate your support and social network in the community.
HOW WE HELP
Support Coordination focuses on supporting people with a range of disabilities such as physical, intellectual and psychosocial.
- We help you build your capacity to exercise choice and control, to coordinate your support network.
- We go above and beyond to make your life simpler and easier
- No problem is too big. We support you with every step of your NDIS journey
- We ensure your journey with the NDIS is as smooth as possible
- Our Support Coordinators are professional and experienced and will share qualified advice to suit your individual needs.
We respect your rights as an NDIS participant and that your choice and control over your support is a priority, which is why you can switch NDIS providers or Support Coordinators at any time.
LIVE THE LIFE YOU WANT
The Support Coordination team at Windgap are here to get to know you, your needs and goals. We help you to get the very best out of your NDIS plan and advocate for you when you need a change or when something isn’t working for you.
Our team can work with you to:
- Find employment and help you keep a job you love
- Apply for accommodation, find a new home or maintain
- Your current living arrangement (SIL, Social Housing or Private Rental)
- Secure transport to access your community and work
- Find training opportunities, that align with your goals
- Make informed choices of NDIS providers, practitioners, community and services (mainstream, disability specific and allied health)
- Improve your health and wellbeing
- Apply for relevant assistive technology
- Understand your options and rights
- Ensure you can connect with family, friends and carers
- Make the most of your NDIS funding and prepare for your next NDIS Review
- Tailor your support for complex or high needs
Testimonials:
Windgap has been great in supporting me as I navigate the NDIS. Communication is always answered. Always a positive experience.
It’s been a godsend having my Support Coordinator to navigate the minefield that is the NDIS. She is a caring & helpful person and nothing is too much trouble for her.
The Support Coordinators at Windgap are exceptional, caring and very responsive. Really appreciate the extra effort as I could not have managed the complexity during these tough times.
Meet our team
Annette Soosay
Support Coordination Manager
Annette joined Windgap in 2022. She has a Bachelor’s degree in Psychology and a Masters in Social Work. Annette has extensive experience working with young people at risk and their families to help them achieve their full potential. With a strong passion for understanding mental health and advocating for the marginalised, Annette is determined to empower and support individuals to build their full capacity and independence.Edina Good
Senior Support Coordinator
Edina, a Support Coordinator at Windgap since 2023, holds a Bachelor’s in Psychology & Neuroscience and is currently pursuing a Masters in Social Work at University of Sydney. With a diverse background in early intervention therapy, workplace rehabilitation, and complex case management, she brings a wealth of experience to her role. Edina is deeply passionate about empowering people with disabilities to build their independence and thrive. She is dedicated to supporting Windgap participants in navigating their journey and achieving their goals.Laura Bosquette
Support Coordinator
Laura, with a Bachelor’s in Social Science, Qualification in Social Services Advocacy, and an Advanced Diploma in Leadership and Management, joined Windgap in 2018. She transitioned to Support Coordination in 2021. With experience in aged care, youth work, and addiction support, Laura is dedicated to empowering people with disabilities.Nija Silwal
Support Coordinator
Nija holds a Masters degree in Social Work and possesses extensive experience in working with community members. She has worked with a diverse range of individuals from various service providing agencies throughout Sydney. Nija’s expertise and knowledge in delivering person-centered services can greatly benefit the lives of those she serves. She is eager to share her skills and knowledge through the support coordination service at Windgap.Shannon Curtis
Support Coordinator
Shannon holds a Level 8 Bachelor Honours degree in Social Care Work and has over six years experience in the disability sector. Shannon is a passionate and caring Support Coordinator dedicated to making a difference in individuals’ lives. With genuine empathy, she ensures her clients receive the necessary support and resources. She collaborates with participants to empower them to achieve their goals. Her warm personality fosters trust and creates a safe space, encouraging clients to embrace their independence.Tyler Robb
Support Coordinator
Tyler holds a Bachelor (Honours) degree in Social Work and has over four years’ experience working alongside people with a disability. Through this Tyler has developed a strong passion for capacity building and empowering the self-determination of her participants. Tyler joined Windgap in 2023 as a Community Support Worker and has now enthusiastically transitioned into Support Coordination.Want to watch the video below with closed captions? Hit play and hover your mouse over the bottom right section then click on the “CC” box to turn on the subtitles.
Talk to us
We’re here to help. Talk to our team for more information, support or advice.
Call us:
(02) 8337 3600
Monday to Friday 8.30am-4pm
For more information, you can also contact
Annette Soosay – Support Coordinator Manager on 0435 236 156
Ready to go with Support Coordination?
Please fill in our online form and we will allocate a Support Coordinator to assist with your enquiry.
Or if you have more questions – you can make an enquiry below:
Please send us the details of your enquiry and we’ll get back to you by the next business day.
FAQs – What is an NDIS plan?
The National Disability Insurance Scheme (NDIS) is Australia’s support system for people with a disability. Each individual will receive a unique funding package that will assist them to meet their NDIS goals. To find more information about applying for an NDIS plan refer to the NDIS website.
What is Specialist Support Coordination?
Specialist Support Coordination may be funded when the NDIS has assessed that a participant has complex and or high support needs. Your specialist support coordination will be provided by a qualified and experienced practitioner such as an occupational therapist, psychologist or social worker.
Windgap has a team of qualified specialist support coordinators who will be able to manage challenges in your support environment in areas such as health, education and justice services.
Is Support Coordination free?
Unfortunately not. Our support coordination team can only assist people who have support coordination funding included as part of their NDIS package. This funding is included as a separate category under capacity building.
Support coordination funding is funded at an hourly rate and is allocated according to you or your loved one’s individual requirements. If you have received this funding, your support coordinator will sit down with you to work how to utilise the funding in the way that best suits you.
Didn’t receive funding for Support Coordination?
If you didn’t receive support coordination in your plan and you believe that you need it, our team can provide a letter of support for your next NDIS plan to your local area coordinator to help your voice be to heard.
If you have more questions please visit our Frequently Asked Questions page.