Support Coordination

NDIS Support Coordination – Made Easier

As of 25 March 2020, the NDIS has made it easier for families to access Support Coordination services, with this funding now accessible through Core Supports within your plan.

This change is aimed at providing additional support to people who may be struggling to manage their services during this difficult time and means that even if you don’t have Support Coordination included in your plan, our dedicated Support Coordination team may be able to assist you.


What is Support Coordination?

Support Coordination focuses on relieving the stress of organising your NDIS supports and aims to build you or your support network’s capacity to understand and navigate the NDIS. Your Support Coordinator provides impartial and independent advice and connect you to mainstream, funded and government disability support services.

Having access to professional support is vital to ensure you receive the funding to meet yours and or your loved ones needs and goals.

Why Choose Windgap?

Our qualified team is experienced in navigating the NDIS through supporting people with a variety of disabilities to achieve their NDIS goals and improve their overall quality of life. We understand that each person is unique and take the time to get to know you so that we can coordinate supports according to your individual needs and goals.

With a extensive knowledge of disability services and have strong working relationships with allied health practitioners. Windgap offers support coordination in all regions but has a physical presence in South East Sydney and South West Sydney.


Our experienced Support Coordination team can help.

Our in house support coordinators at Windgap take a holistic and person centred approach so that we are able to assist you to identify services that meet your individual needs and goals.

We will work with you to help you build the skills to understand and implement your NDIS plan. This may include:

  • Assess and identify your support needs
  • Finding and connecting you to appropriate supports (mainstream, disability specific and allied health)
  • Liaising with NDIS providers on your behalf
  • Budgeting your NDIS plan and advising on ways to utilise unspent funding
  • Providing education surrounding NDIS funding categories and how to use the NDIS portal
  • Supporting you to apply for appropriate accommodation (SIL, Social Housing or Private Rental)
  • Assisting you to find meaningful open or supported employment
  • Assisting you to apply for relevant assistive technology
  • Preparation and support for the NDIS Review

Meet our team of Support Coordinators

Anika Notaras

Support Coordination Manager

Anika joined Windgap as a support worker in 2016 and has been part of the Support Coordination team since 2018. Anika has a Bachelor’s Degree in Psychology and Masters of Counselling and has worked in the disability/mental health field in both the UK and Australia. The person-centred approach is at the core of Anika’s work and she is passionate about building meaningful working relationships with the participants that she supports.

Amy Kearney

Amy joined Windgap as an NDIS Transition Coordinator 3 years ago and became a member of the Support Coordination Team when it was established in July 2017.  Amy has a Masters in Social Work (Qualifying) and a Bachelor of Social Science Degree (Honours) and has experience working in the disability sector both in Ireland and Australia. Amy is passionate about taking a person-centred and strength based approach to support individuals and their families to achieve their goals and reach their full potential.

Kirsty Dalton

Kirsty has been at Windgap since 2017, beginning as a community support worker, and transitioned into the support coordination team in March, 2019. She has a Bachelor’s degree in Psychology and is currently completing her Master of Social Work. Kirsty is passionate about supporting individuals in the disability sector and their families in their independence and to improve their quality of life.

Laura Bosquette

Laura has a Bachelor’s degree in Social Science, Qualification in Social Services Advocacy and an Advanced Diploma in Leadership and Management. Laura has worked at Windgap since 2018 as support worker and joined the Support Coordination team in 2021. Laura has previously worked in aged care , youth work and supporting individuals overcome drug and alcohol addiction. Laura is passionate about supporting individuals to develop life skills, build independence and reach their goals.

Theresa Laffan

Theresa joined the Windgap Support Coordination team in November 2019, she has 3 years of NDIS experience previously working for Carers NSW and St. Vincent de Paul’s Society. Theresa has a Degree in Journalism and a Cert 4 in Community Services, she has been working in the community sector since 2012 both in the UK, Canada and Australia. Theresa has a passion for working with marginalised groups helping to empower, educate and develop skills to achieve their potential in both her professional work and volunteering in her spare time.

Claire Kitchingman

Claire joined the Support Coordination team in 2020 after several years of direct support experience at Windgap. Claire has a Bachelor’s Degree in Social Science and Certificate IV in Disability, as well as qualifications in Australian Sign Language (Auslan). Claire has prior experience in Case Work and Support Work, and is passionate about using a person-centred approach to empower and support people to reach their goals.

Talk to us

We’re here to help. Talk to our team for more information, support or advice.

Call us:

1300 NDIS CARE or (02) 8337 3600
Monday to Friday 8am-5pm

For more information, you can also contact our Support Coordination team leader Anika on 0416 972 220

Send an enquiry:

Please send us the details of your enquiry and we’ll get back to you by the next business day.

FAQs – What is an NDIS plan?

The National Disability Insurance Scheme (NDIS) is Australia’s support system for people with a disability. Each individual will receive a unique funding package that will assist them to meet their NDIS goals. To find more information about applying for an NDIS plan refer to the NDIS website.


What is Specialist Support Coordination?

Specialist Support Coordination may be funded when the NDIS has assessed that a participant has complex and or high support needs. Your specialist support coordination will be provided by a qualified and experienced practitioner such as an occupational therapist, psychologist or social worker.

Windgap has a team of qualified specialist support coordinators who will be able to manage challenges in your support environment in areas such as health, education and justice services.


Is Support Coordination free?

Unfortunately not. Our support coordination team can only assist people who have support coordination funding included as part of their NDIS package. This funding is included as a separate category under capacity building.

Support coordination funding is funded at an hourly rate and is allocated according to you or your loved one’s individual requirements. If you have received this funding, your support coordinator will sit down with you to work how to utilise the funding in the way that best suits you.


Didn’t receive funding for Support Coordination?

If you didn’t receive support coordination in your plan and you believe that you need it, our team still may be able to support you to have your plan reviewed and gather the supporting evidence you will require to explain why it is reasonable and necessary — working with you and your local area coordinator to help your voice be to heard.

If you have more questions please visit our Frequently Asked Questions page.